Home / Coco Village's response to COVID-19

Last updated : March 24th, 2020

COVID-19 | Your little ones’ health comes first
Coco Village's response to COVID-19
 

At Coco Village, our top priority is to protect the health and well-being of our team, our customers and their families. We have put measures in place to preserve the health, well-being and resilience of everyone in these unpredictable times, while maintaining a level of service that lives up to our promise.

As a 100% online brand, Coco Village already has all the infrastructure in place to continue to operate normally in this situation.

Customer Service

Our friendly customer service team, as well as all employees at our head office, are able to work remotely if need be and continue to provide our usual fast and personalized customer service. No changes are expected to our usual response times.

Distribution Centres & Order Processing 

Our warehouses will continue to operate normally. Our teams follow a strict sanitary protocol which includes regular hand washing, wearing gloves and limiting physical contact. If this is the case, we will ask our employees with symptoms to stay home. 

Despite recent announcements of several businesses closing down, e-commerce businesses, parcel delivery companies and transportation companies continue to operate. Given the large volume of shipments to be processed by carriers due to the considerable increase in the number of online purchases, there could be an additional delay of a few days in the delivery of your order. That being said, these delays are minor at the moment and we continue to ship out orders everyday. 

Remember that, according to the WHO, there is almost no risk of being infected through contact with a package that has been moved and exposed to different conditions and temperatures, knowing that the virus only survives for a few hours on dry surfaces.

Stay healthy everyone, and know that health and safety of all will always come first. Thank you for shopping with us and being part of the Coco Village family.